Customer Service

Products Are your products genuine? All our products are 100% licensed, genuine products. We source all products from an internationally recognised, licensed merchandise partner. This enables us to offer you the very latest official licensed motorsport products, including special editions and exclusive products. However, if you’re not happy with your item you’re welcome to return it to us for a full refund. Payments What currencies can I purchase in? We offer five currency options when purchasing from us, EUR (€), GBP (£), USD ($), SAR, AED and QAR. When you come to pay for an order, you will be charged in the currency you have selected. Delivery Generally, we can ship anywhere worldwide from our UAE based warehouse. More detailed information on our shipping process can be found in our shipping policy Orders Can I cancel my order after it’s placed? To make sure your merchandise reaches you as quickly as possible we always aim to pick, pack and ship your order as fast as possible. This means if your order has already left our warehouse we cannot cancel it. You are of course within your rights to return the order to us once you receive it for a full refund on the item(s) returned. Where's my order? Most orders are delivered within week or two, however, in rare instances, orders can take longer. You will receive an email with a tracking number from us once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below. I’m not happy with a product I received If you have received your order and are not happy with an item, or it is an incorrect fit we are more than happy to help try and rectify the issue. You are also within your rights to return it to us within 14 days for a refund. Return How do I return an unwanted item? You can return any item that you ordered from us within 14 days from the date you received your order for a full refund (excluding shipping). With the exception of faulty goods, the item(s) returned must be in their original and saleable condition. All packaging and labelling must also be included. To return an item you have purchased from us, please contact us in order to get the returns slip. Do you offer free returns? With the exception of faulty goods, at this moment, we do not cover the costs of returning the item to us. We recommend sending the item via a recorded delivery method to allow you to track it. Unfortunately, we cannot accept liability for returned goods that never reach the warehouse or are damaged during their return. How do I return a faulty item? We are happy to sort any issues with faulty items straight away. Please contact us at info@biketotal.co , and have these details ready: Your order number The faulty item’s name Description and imagery of the fault We will usually replace faulty items free of charge, and, depending on the item and issue, we will arrange collection of the faulty item. Please note, that some items are excluded from our return policy. Items such as collectibles and car model can not be returned. Still need help? If you can't find your answer here, you can surely reach us by E-mail at info@biketotal.co Alternatively, you can always chat with us.